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Dear RMS Customer,

We think that your issue can be solved based upon the knowledge article below.
 
Knowledge Article Title:RMS startup after server reboot
Description:When the server was rebooted, there was no access to the RMS software due to the SQL service not having started.
Keywords:server, reboot, restart, SQL service
 
Software Edition:On-premise
Software Version:V2.3.
R&D Project Number:RMS-2877
Product Part Number:N/A
Product Firmware Version:N/A
 
Issue:The RMS software was not accessible after a server restart.
Solution:

1) Ensure that the SQL service is installed under the local service and not under a user account.

2) Under the Sql Server Configuration Manager>SQL Server Network Configuration>Protocols for SQLRMS. Ensure that the shared memory is enabled and that the names popes and TPC/IP are disabled.

Details:

If "SQL Server Browser" is still running, then this has to be stopped first.

Then:

1) "SQL Server (<Instance>)"

2) Optional: "SQL Server Agent (<Instance>)

3) "SQL Server Browser"

4) "SQL Server CEIP Service (<Instance>)


Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.

Thank you and best regards,
Your RMS Support Team.
Keywords: server, reboot, restart, SQL service