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Dear RMS Customer,

We think that your issue can be solved based upon the knowledge article below.
 
Knowledge Article Title:The RMS devices are no longer visible under Tools>Setup>Devices
Description:When looking for the devices, they are no longer visible and available in RMS. The measuring points are still available but are no longer being updated.
Keywords:device, DEV, visible, calibration
 
Software Edition:Cloud
Software Version:N/A
R&D Project Number:RMS-3092
Product Part Number:All wireless devices
Product Firmware Version:N/A
 
Issue:

When looking for the devices, they are no longer visible and available in RMS. The measuring points are still available but are no longer being updated.

If using the Rotronic public cloud, this means that the devices have been added to another account. Please check to see if the devices have been returned to your service partner for trouble shooting/testing/calibration.

The measuring points can have a status "OK" and must not be in timeout.

The last update can be longer that the set timeout.

Solution:The devices need to be paired to the cloud again. The replace function will not work due to the fact that no devices are available with RMS.
Details:Recommendation: archive the old measuring points.

Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.

Thank you and best regards,
Your RMS Support Team.
Keywords: device, DEV, visible, calibration