Dear RMS Customer,
We think that your issue can be solved based upon the knowledge article below.
| Knowledge Article Title: | Not all options are visible under the user settings. |
| Description: | Under the users tab, I cannot see the deleted user option. |
| Keywords: | User; user rights; deleted user; |
| Software Edition: | On-premis/Cloud |
| Software Version: | V2.1.1 |
| R&D Project Number: | N/A |
| Product Part Number: | N/A |
| Product Firmware Version: | N/A |
| Issue: | The user doesn't have the correct rights over all of the groups. |
| Solution: | Ensure that the user has the group rights to "Joint Group". |
| Details: | N/A |
Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.
Thank you and best regards,
Your RMS Support Team