Dear RMS Customer,
We think that your issue can be solved based upon the knowledge article below.
| Knowledge Article Title: | Software registration with no Internet connection. |
| Description: | My server has no internet connection. How do I register the software? |
| Keywords: | Software; registration; Internet |
| Software Edition: | On-premis |
| Software Version: | V2.1.1 |
| R&D Project Number: | N/A |
| Product Part Number: | N/A |
| Product Firmware Version: | N/A |
| Issue: | My server has no internet connection. How do I register the software? |
| Solution: | When registering the new company, the license key and activation code need to be added. The activation code needs to be requested via a link and is only possible if the server has Internet connection. If the server doesn't have Internet connection, log onto the RMS application via a PC on the same network as the RMS server and Internet. Request the activation code from the PC that has Internet access, then copy/paste the activation code to the server. |
| Details: | N/A |
Please let us know if this has helped solve your issue. If so, we will close this support case. If not, we will explore other possibilities.
Thank you and best regards,
Your RMS Support Team.